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Workflow Issues

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Workflow seems stuck

  1. Check if paused — Look for pause indicator in chat
  2. Check approval mode — Manual mode waits for approval on each tool
  3. Cancel and retry — Press Cmd+. or click stop, then try a different approach
  4. Branch from earlier — Click branch icon on any message to start fresh
See Threads & Branching for details.

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AI responses are slow

  • Check your API provider’s status page
  • Try a smaller/faster model
  • Check rate limits haven’t been exceeded
  • Verify stable internet connection

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Workflow fails repeatedly

Reliant pauses instead of crashing. Check the error message, fix the issue (permissions, network, API), then click resume.

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Application Issues

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Something not working right

Reinstall Reliant: 
# Uninstall
brew uninstall --cask reliant

# Clear app data
rm -rf ~/Library/Application\ Support/reliant
rm -rf ~/Library/Logs/Reliant

# Reinstall
brew install --cask reliant
Your API keys (stored in system keychain) are preserved.

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App won’t start

  1. Check if another instance is running
  2. Try launching from terminal to see errors
  3. Reset app data (see above)
  4. Reinstall from scratch

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API Issues

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”Invalid API key” error

  1. Verify key is correct (no extra spaces)
  2. Check key hasn’t expired or been revoked
  3. Test in provider’s dashboard/playground
  4. Try regenerating the key

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Rate limit errors

  • Wait a few minutes and retry
  • Switch to a different model
  • Check your plan’s limits with the provider

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Logs

Logs help diagnose issues. Find them at:
PlatformLocation
macOS~/Library/Logs/Reliant/
Linux~/.local/share/reliant/logs/
Windows%APPDATA%\Reliant\logs\
Check reliant.log for recent activity. Logs rotate to prevent large files.

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Known Issues

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Chat gets into a bad state

Occasionally a chat may get into an inconsistent state (agent confused, repeated errors, or unexpected behavior). Fix: Branch from an earlier message where things were working. Click the branch icon on any message to start a fresh conversation from that point.

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Refresh doesn’t work (macOS)

Cmd+R to refresh the page is currently disabled in the packaged app. This is intentional to prevent accidental data loss. Workaround: Close and reopen the tab, or restart the app if needed.

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Auto-updater may fail to open new version

After downloading an update, you may see “The application ‘Reliant’ can’t be opened.” This happens when background processes from the previous version are still running. Workaround: 
# Kill any orphaned Reliant processes
pkill -f reliant-backend
pkill -f "Reliant.app"

# Then open the app manually
open /Applications/Reliant.app
If issues persist, do a clean reinstall (see “Something not working right” above).

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Local model loading is broken

Local model loading (e.g., Ollama, LM Studio) is currently not working. We’re aware of the issue and working on a fix. In the meantime, please use cloud-based API providers.

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Get Help

Still stuck? Email support@reliantlabs.io with:
  • Reliant version (Help → About)
  • What you were trying to do
  • What happened instead
  • Relevant log snippets
We typically respond within 24-48 hours.
See also: FAQ • Feedback & Support